Technical Product Analyst II Minneapolis-St. Paul-Bloomington, Minnesota
Job Location
Minneapolis-St. Paul-Bloomington, Minnesota
Opportunity
Salary Range: $90,000 To $115,000 Annually
Join the Great Clips Adventure! Dive into a world where technology meets creativity and passion. We're looking for a dynamic Technical Product Analyst to supercharge the Great Clips app, transforming customer experiences and setting new benchmarks in our industry. This is not just a role but a playground for innovation, where your analytical skills, tech expertise, and insights will fuel strategic breakthroughs and delight our users. Embark on a career journey that promises growth, fun, and the thrill of making an impact. Ready to be part of something truly exciting?
Your Mission
As a Technical Product Analyst focused on franchise and corporate technologies, your primary role will be to bridge the gap between complex technical solutions and the customers who use them. You will be instrumental in analyzing, supporting, and enhancing our product suite of Microsoft Power Platform and franchise tools. By leveraging data analytics, customer feedback, and platform upgrades, you will help guide the development and enhancement of the product suite, ensuring it meets the evolving needs of our end users. Your insights will directly contribute to strategic decisions, feature developments, and the overall direction of the product suite’s growth. Collaborating with cross-functional teams across GCI —operations, software development, and communications — you'll improve operational efficiency and enhance user experience to propel Great Clips success in the competitive market. On your journey, you will face opportunities such as:
- Data Analysis and Insights: Analyze usage data to identify trends, behaviors, and areas for improvement. Provide actionable insights to support product development decisions.
- Customer Feedback Management: Collect and analyze feedback across various channels to uncover user pain points and enhancement opportunities. Collaborate with internal business owners and franchisees to manage product backlogs and guide product evolution. Translate insights into actionable improvements, prioritizing user needs and usability. Ability to listen, earn trust, and accept direct feedback from franchisees while building strong, positive relationships.
- Feature Specification and Roadmap Support: Assist the Technical Product Manager in defining feature requirements and specifications based on data analysis and user feedback. Contribute to the development of the product roadmap.
- Technology Analysis: Keep abreast of market trends and competitive offerings in artificial intelligence, automation, Microsoft tools and platforms. Provide recommendations to ensure the product suite remains innovative in features, usability, and technology.
- Cross-functional Collaboration: Work closely with operations, business intelligence, solutions delivery, development, communications, and customer support teams.
- Testing and Quality Assurance: Participate in QA testing to ensure new features and updates are thoroughly tested before release. Prioritize bug fixes based on customer impact.
- Documentation and User Training: Maintain detailed documentation on product features, user guides and customer feedback. Work with the Product Manager to design effective training strategies for all end users.
- Product Assessments: In partnership with Business Analysts conduct regular assessments on the products within the Franchise & Corporate products suites to guide roadmap decisions and initiatives.
- Service Desk Collaboration and Support Optimization: Provide training materials and support documentation to service desks, ensuring they are well-equipped to handle customer inquiries. Collaborate with our service desk partners to enhance the customer experience by optimizing hand-offs and escalations, and utilize ticket analytics to identify and address recurring issues. Act as escalation point to address technical queries and troubleshoot issues to foster a seamless support experience for users.
- Ability to listen, earn trust, and accept direct feedback from franchisees while building strong, positive relationships.
Your Expertise
Whether you’ve already held positions as a product owner/manager or have been involved in providing advanced product support in some other capacity, to land this job you will need to show your proven ability in:
- Analytical Skills: Strong ability to analyze data, interpret user feedback, and derive actionable insights. Proficiency in data analytics tools and platforms.
- Technical Proficiency: Solid understanding of Microsoft Power Platform (Power Automate, Power Apps), CRM, Dynamics 365, web application technology, and the software development lifecycle. Familiarity with customization and configuration within the Microsoft Power Platform.
- Problem-Solving: Ability to identify problems, analyze potential solutions, and implement changes that improve user experience and product performance.
- Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively to a variety of audiences. Ability to question end users with empathy and curiosity.
- Project Management: Strong organizational and project management skills, with the ability to manage multiple projects simultaneously and meet deadlines.
- Collaboration: Ability to work effectively in a cross-functional team environment, collaborating with developers, UX designers, customer support teams and vendors.
- UX Knowledge: Basic knowledge of UX design principles and practices to effectively collaborate with design teams and contribute to user experience improvements.
- Quality Assurance: Familiarity with quality assurance processes and testing methodologies to ensure the delivery of high-quality product updates and new features.
- Regulatory Compliance: Awareness of legal, privacy, and security standards relevant to software development, and the ability to ensure compliance with these standards.
- Continuous Learning: Commitment to staying up-to-date with industry trends, new technologies, artificial intelligence, and best practices in product management.
- Experience: minimum 3-5 years’ experience in technical product related role(s) i.e. product management, UX research or design, business analyst, or project management. Solid understanding of software development lifecycle, web application technology, and proficiency in Microsoft Power Platform/CRM/Dyanmics365
Your Work Environment
This is a hybrid work position requiring a combination of in-office workdays and the option to work from home on the remaining days. Working remotely will require reliable, secure internet.
Living the Values
We Are Kind
- Treat others the way you would like to be treated. Be humble, act honorably, and express gratitude. Respect and value everyone’s role in our company’s success
We Exceed Expectations
- Innovate; be curious about what’s possible. Be adaptable and eager to respond to challenges. Collaborate and work together to achieve our goals. Strive for greatness and inspire others by your example. Be proactive. Seek continuous improvement.
We Focus on Execution
- Make decisions with the belief it can be executed in 6,000 salons. Focus on impact of key brand measures. Prioritize on ability to execute quickly.
We Keep it Simple
- Set clear expectations. Make things easy to understand and execute. Stay focused on what’s most important.
We Listen and Earn Trust
- Be respectfully honest; react thoughtfully. Respond quickly – 24 hours or less, and remember that personal contact is always best. Be transparent through open communication and candid conversation. Be willing to admit mistakes and fix them. Listen generously: Seek to understand other’s perspectives. Act with integrity. Always. Even when no one will know.
We Make it Fun
- Smile! Find opportunities to laugh. Celebrate accomplishments and recognize the contributions of others. Approach people and situations with a positive attitude. Build a sense of community where everyone enjoys coming to work every day.
What We Offer
We offer a competitive salary, health benefits, wellness programs, a company-matching 401K and tuition assistance but some perks that set us apart are:
A focus on your development. We want to know what your dreams and aspirations are and hope to find ways of Great Clips helping you along in your journey. Your personalized development plan will create a path for your growth and promotion potential.
A GREAT culture. One of the most frequent compliments you will hear about Great Clips from employees, franchisees and business partners alike is that Great Clips has a GREAT culture. Our belief is that we are strongest together and therefore find it important to have an inclusive, diverse work culture. Though we embrace our differences, we all share in our 6 core values; we are kind, we listen and earn trust, we keep it simple, we focus on execution, we exceed expectations, and WE MAKE IT FUN.
A spirit of ideas and innovation. Here at Great Clips, we have a competitive lead within our industry. Though we hold a strong position, we never stop pushing ourselves forward and continue to look for new ways of delivering a powerful and enduring brand.
About Great Clips
With more than 4,400 franchised salons throughout the United States and Canada, Great Clips is the world’s largest haircutting salon brand. Our salon owners and corporate staff are dedicated to our salon communities with a focus on philanthropic and volunteer activities. Great Clips, Inc. employees are passionate about what we do and our technology team geeks out in finding ways to use technology to make what we do even better.
Great Clips Inc. is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Great Clips Inc. participates in the US E-Verify program. With all new hires, we provide the Social Security Administration and, if applicable, the US Department of Homeland Security with information from each new employee’s Form I-9 to confirm work authorization. This role is not eligible for immigration sponsorship.
This is your sign to pursue your dreams and to make the world more beautiful by your design! It all starts at a Great Clips® salon!
CORPORATE CAREERS HIRING PROCESS
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Apply
Submit your interest.
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Connect
A Great Clips corporate recruiter will reach out to you.
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INTERVIEW/
ASSESSMENTA Great Clips corporate recruiter will contact you for an interview and any necessary assessments.
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Offer
The hiring manager will contact you if you meet the requirements for the position.
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Onboarding
Congratulations on becoming one of the Greats! We will reach out and share more details about your onboarding experience.
