Salary Range: $165,000 To $185,000 Annually

Great Clips is in the business of making people’s day — in our salons and through the technology that powers them. Behind every seamless experience is a technology foundation that simply works. The Director of Technology Operations is the leader who ensures that foundation is strong, secure, and predictable.

This role leads the teams and vendor partners responsible for Service Desk operations, enterprise infrastructure, cybersecurity execution, disaster recovery, and the overall health of our cloud, network, identity, endpoint, and service management capabilities. Reporting to the Vice President of Business Technology Services, this leader builds the operational disciplines that strengthen reliability, reduce risk, and improve how technology changes are introduced and supported across the organization.

In this role, you will shape an operations engine the business can rely on — one that makes technology predictable, resilient, and a trusted foundation for growth.

Your Mission

As the Director of Technology Operations, you will evolve and scale the operational capabilities that power Great Clips’ technology environment. You will advance our reliability, strengthen our security posture, and refine the service and change disciplines that shape how technology is experienced across the organization.

 On your journey, you will take on challenges such as:  

• Leading Service Desk, Systems Administration, and IT Operations teams to deliver reliable, high-performing technology services.
• Owning and strengthening enterprise infrastructure across hybrid environments — including cloud platforms, on-premises and co-location systems, network services, identity and access management, and endpoint management — ensuring performance, scalability, and security.
• Owning the execution and continuous advancement of Great Clips’ cybersecurity program — from monitoring and threat detection to awareness, testing, and evolving security standards — ensuring the brand is protected and risks are proactively managed.
• Advancing IT service management practices through a disciplined, metrics-driven operating model that increases predictability, strengthens accountability, and reinforces trust in technology.
• Leading disciplined change execution within IT operations — aligning technical implementation with thoughtful planning, clear communication, and adoption strategies that anticipate employee impact, minimize disruption, and strengthen trust in technology.
• Advancing a transparent, data-informed operations environment where service performance and reliability are clearly measured, communicated, and continuously improved — strengthening organizational confidence in technology.
• Leading disciplined financial and vendor stewardship — optimizing investments across the operations portfolio, strengthening strategic vendor partnerships, and holding vendors accountable for performance, reliability, and value.
• Proactively identifying operational risks and governance needs, partnering with peer leaders to ensure appropriate standards and controls are considered across technology initiatives.
• Ability to listen, earn trust, and accept direct feedback from franchisees while building strong, positive relationships.

Your Expertise

To succeed in this role, you will bring demonstrated experience and leadership in:

• 10+ years of experience in IT operations, infrastructure, or related technology roles, including 5+ years leading managers and cross-functional teams.
• Demonstrated success leading IT operations and infrastructure in complex, hybrid environments across cloud, on-premises, co-location, and enterprise networking environments.
• Strong working knowledge of core infrastructure domains, including network services, identity and access management, endpoint management, and systems administration.
• Experience leading structured change execution that aligns technical implementation with thoughtful planning, clear communication, and adoption strategies that anticipate organizational impact.
• Experience designing, testing, and reporting on disaster recovery programs and operational resilience capabilities.
• Experience owning and advancing cybersecurity execution, including partnership with external security vendors and oversight of monitoring, testing, and awareness initiatives.
• A proven track record of advancing IT service management practices through disciplined, metrics-driven operating models that increase reliability and predictability.
• A data-driven mindset, using meaningful performance metrics to improve reliability, transparency, and decision-making.
• Financial and vendor management experience, including budget ownership and performance accountability.
• A collaborative leadership approach, partnering effectively across technology and business leaders to ensure infrastructure and operational decisions enable broader organizational goals. 
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience is desired. Experience supporting multi-site or distributed environments preferred.

Your Work Environment

This is a hybrid work position requiring a combination of in-office workdays and the option to work from home on the remaining days. Working remotely will require reliable, secure internet.

Living the Values

We Are Kind

• Treat others the way you would like to be treated. Be humble, act honorably, and express gratitude. Respect and value everyone’s role in our company’s success.

We Exceed Expectations

• Innovate; be curious about what’s possible. Be adaptable and eager to respond to challenges. Collaborate and work together to achieve our goals. Strive for greatness and inspire others by your example. Be proactive. Seek continuous improvement.

We Focus on Execution

• Make decisions with the belief it can be executed in 6,000 salons. Focus on impact of key brand measures. Prioritize on ability to execute quickly.

We Keep it Simple

• Set clear expectations. Make things easy to understand and execute. Stay focused on what’s most important.

We Listen and Earn Trust

• Be respectfully honest; react thoughtfully. Respond quickly – 24 hours or less, and remember that personal contact is always best. Be transparent through open communication and candid conversation. Be willing to admit mistakes and fix them. Listen generously: Seek to understand other’s perspectives. Act with integrity. Always. Even when no one will know.

We Make it Fun

• Smile! Find opportunities to laugh. Celebrate accomplishments and recognize the contributions of others. Approach people and situations with a positive attitude. Build a sense of community where everyone enjoys coming to work every day.

What We Offer

We offer a competitive salary, health benefits, wellness programs, a company-matching 401K and tuition assistance but some perks that set us apart are:

A focus on your development. We want to know what your dreams and aspirations are and hope to find ways of Great Clips helping you along in your journey. Your personalized development plan will create a path for your growth and promotion potential.

A GREAT culture. One the most frequent compliments you will hear about Great Clips from employees, franchisees and business partners alike is that Great Clips has a GREAT culture. Our belief is that we are strongest together and therefore find it important to have an inclusive, diverse work culture. Though we embrace our differences, we all share in our 6 core values; we are kind, we listen and earn trust, we keep it simple, we focus on execution, we exceed expectations and WE MAKE IT FUN.

A spirit of ideas and innovation. Here at Great Clips, we have a competitive lead within our industry. Though we hold a strong position, we never stop pushing ourselves forward and continue to look for new ways of delivering a powerful and enduring brand.

About Great Clips

With more than 4,400 franchised salons throughout the United States and Canada, Great Clips is the world’s largest haircutting salon brand. Our salon owners and corporate staff are dedicated to our salon communities with a focus on philanthropic and volunteer activities. Great Clips, Inc. employees are passionate about what we do and our technology team geeks out in finding ways to use technology to make what we do even better.

Great Clips Inc. is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Great Clips Inc. participates in the US E-Verify program. With all new hires, we provide the Social Security Administration and, if applicable, the US Department of Homeland Security with information from each new employee’s Form I-9 to confirm work authorization.   This role is not eligible for immigration sponsorship.