Salary Range: $165,000 To $185,000 Annually

Great Clips is a data-driven organization, focused on using data to inform and support business decisions, focusing on the present and looking towards the future. The Director of Business Intelligence & Data Science provides the vision, strategy, and leadership to extract insights from large and complex datasets that drive strategic decision-making, operational excellence, and competitive advantage.

Your Mission

As the Director of Business Intelligence & Data Science, you will be on a mission to bring relevant data and information products, solutions, and insights to Great Clips. This will be accomplished through providing strategic vision and leadership in the delivery of a suite of services, including dashboard and report development, ad hoc analysis, statistical modelling, data mining, data science, governance, and support. On your journey, you will face challenges such as:

• Lead the day-to-day operations for the BI & DS team, including management of priorities, troubleshooting technical issues, responsiveness, governance, and support.
• Provide thought partnership and leadership across the organization to understand data science, data analytics, and reporting needs, and establish the strategic vision and roadmap to deliver products, solutions and services that align with these needs and deliver value.
• Lead data research and analytics priorities and processes and expand the understanding and use of data within the organization.
• Lead the development and improvement of key analytics models and identify opportunities for the organization to further leverage data to drive growth and business improvement, present analysis results and recommendations.
• Lead the strategy, development, and implementation of reporting platforms for internal users, including data views, reports, and visualizations, to ensure the efficient and timely release of key information, data, and metrics to the organization.
• Proactively generate actionable insights that enable Great Clips to make data-driven decisions and achieve business goals.
• Provide technical guidance and thought leadership on data science and analytics methodologies, tools, and best practices.
• Ability to listen, earn trust, and accept direct feedback from franchisees while building strong, positive relationships.

Your Expertise

To land this job you will need to demonstrate, and/or possess the following:

• Experience leading and building an analytics and data science team with the ability to create a performance and metrics focused culture.
• Ability to develop strategic direction and plans and then execute these plans through being willing and able to delve into the details.
• Hands-on experience in statistics and predictive modelling, both in building and maintaining models, as well as coaching and helping analysts choose the right methods to solve the problem at hand.
• Ability to lead AI-driven analytics strategy, translating advanced machine learning and generative AI capabilities into scalable business decisions. 
• Strong technical and analytical skill set (SQL, Alteryx, R, Python, Excel).
• Advanced knowledge of data visualization tools (PowerBI), data models, and analyzing and summarizing large amounts of data from multiple systems to provide a unique insight into business operations.
• Ability to drive the creation and implementation of best practices for statistical data modeling and analysis.
• Excellent verbal and written communication skills, an active listener with the ability to articulate thoughts and ideas within and across various audiences, and interface effectively with business partners and franchisees.
• Strong leadership ability to both direct and consult on multiple projects, as well as effectively balance workload
• Proven ability to work with all levels of the organization and third-party vendors to resolve complex/critical issues, provide direction and implement change
• Bachelor’s degree in data science, business/data analytics, or business intelligence; Master’s degree preferred.
• 10+ years’ experience in business intelligence or data science, with at least 5+ years in management is required. Experience supervising and coaching others is required. Experience in the Retail sector, Franchise organizations a plus.

Your Work Environment

This is a hybrid work position requiring a combination of in-office workdays and the option to work from home on the remaining days. Working remotely will require reliable, secure internet.

Living the Values

We Are Kind

• Treat others the way you would like to be treated. Be humble, act honorably, and express gratitude. Respect and value everyone’s role in our company’s success.

We Exceed Expectations

• Innovate; be curious about what’s possible. Be adaptable and eager to respond to challenges. Collaborate and work together to achieve our goals. Strive for greatness and inspire others by your example. Be proactive. Seek continuous improvement.

We Focus on Execution

• Make decisions with the belief it can be executed in 6,000 salons. Focus on impact of key brand measures. Prioritize on ability to execute quickly.

We Keep it Simple

• Set clear expectations. Make things easy to understand and execute. Stay focused on what’s most important.

We Listen and Earn Trust

• Be respectfully honest; react thoughtfully. Respond quickly – 24 hours or less, and remember that personal contact is always best. Be transparent through open communication and candid conversation. Be willing to admit mistakes and fix them. Listen generously: Seek to understand other’s perspectives. Act with integrity. Always. Even when no one will know.

We Make it Fun

• Smile! Find opportunities to laugh. Celebrate accomplishments and recognize the contributions of others. Approach people and situations with a positive attitude. Build a sense of community where everyone enjoys coming to work every day.

What We Offer

We offer a competitive salary, health benefits, wellness programs, a company-matching 401K and tuition assistance but some perks that set us apart are:

A focus on your development. We want to know what your dreams and aspirations are and hope to find ways of Great Clips helping you along in your journey. Your personalized development plan will create a path for your growth and promotion potential. 

A GREAT culture. One of the most frequent compliments you will hear about Great Clips from employees, franchisees and business partners alike is that Great Clips has a GREAT culture. Our belief is that we are strongest together and therefore find it important to have an inclusive, diverse work culture. Though we embrace our differences, we all share in our 6 core values; we are kind, we listen and earn trust, we keep it simple, we focus on execution, we exceed expectations, and WE MAKE IT FUN. 

A spirit of ideas and innovation. Here at Great Clips, we have a competitive lead within our industry. Though we hold a strong position, we never stop pushing ourselves forward and continue to look for new ways of delivering a powerful and enduring brand. 

About Great Clips

With more than 4,400 franchised salons throughout the United States and Canada, Great Clips is the world’s largest haircutting salon brand. Our salon owners and corporate staff are dedicated to our salon communities with a focus on philanthropic and volunteer activities. Great Clips, Inc. employees are passionate about what we do and our technology team geeks out in finding ways to use technology to make what we do even better.

Great Clips Inc. is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Great Clips Inc. participates in the US E-Verify program. With all new hires, we provide the Social Security Administration and, if applicable, the US Department of Homeland Security with information from each new employee’s Form I-9 to confirm work authorization.   This role is not eligible for immigration sponsorship.