Salary Range: $140,000 To $160,000 Annually

Candidates should reside in the Midwest region near a major metropolitan airport - with preference given to Chicago, Kansas City and Minneapolis.

This position is responsible for driving performance through operational planning, execution of core operations processes, franchisee relationship management and support and development of cross functional teams in assigned areas.

Your Mission

On your journey, you will face challenges such as:

• As an active member of the Operations Leadership team, participates in the strategic planning and tactical execution of those plans to help achieve overall department goals and objectives.
• Drives customer count growth, salon profitability and market presence in assigned areas by supervising Field Operations Managers and working collaboratively with other departments within GCI.  Completes prospective franchisee interviews and works diligently to enhance franchisee relationships.
• Manages assigned areas to include key franchisees, challenging and new markets, openings, closures, re-sales, renewals, relocations, expansion requests and collections following up to ensure improvement in results across the system as a whole.
• Demonstrates the capacity to manage multiple demands and priorities that come with the expansion of the Great Clips system.
• Leads special project teams within area of responsibility, to develop and execute plans related to critical salon operations issues and opportunities.
• Participates in the annual budget process and manages assigned market budgets to ensure annual goals are met.
• Collaboration across multiple departments to manage compliance related issues across assigned markets to a successful outcome.
• Performs other projects, work and activities as assigned to ensure continuous service to our internal and external customers.
• Ability to listen, earn trust, and accept direct feedback from franchisees while building strong, positive relationships.

Your Expertise

To land this job you will need to demonstrate, and/or possess the following:

• Knowledge and support of the Great Clips technical and operating systems; ability to explain the rationale and foundation for the system.
• Ability to establish credibility and communicate effectively both verbally and in writing to internal and external customers.
• Knowledge of and skill in using application software, including Word, Excel, Microsoft Outlook, and Internet functionality.
• Knowledge of retail operations, including real estate, construction, marketing, training and operations.
• Skill of problem solving; ability to identify and analyze complex issues as well as develop and implement action plans that will address operational outcomes.
• Ability to understand the goals of individual franchisees, influence franchisees to achieve the best possible outcomes, and understand the franchisee’s perspective.
• Ability to manage deadlines, constantly changing priorities, and multiple problems/issues occurring simultaneously and all requiring immediate attention.
• Bachelor’s degree in business or related field required and at least 10+ years of business management or operations management experience, preferably in a multi-unit or franchise structure, with at least three of these years in a supervisory capacity.  
• Ability to lift up to 20 pounds is required.

Your Work Environment

This is a remote/field position in which you will work a flexible schedule from your home office traveling up to 60% of the time.  There will also be periodic travel to the corporate headquarters in Minneapolis, MN.  

Working remotely will require reliable, secure internet.

Living the Values

We Are Kind

• Treat others the way you would like to be treated. Be humble, act honorably, and express gratitude. Respect and value everyone’s role in our company’s success.

We Exceed Expectations

• Innovate; be curious about what’s possible. Be adaptable and eager to respond to challenges. Collaborate and work together to achieve our goals. Strive for greatness and inspire others by your example. Be proactive. Seek continuous improvement.

We Focus on Execution

• Make decisions with the belief it can be executed in 6,000 salons. Focus on impact of key brand measures. Prioritize on ability to execute quickly.

We Keep it Simple

• Set clear expectations. Make things easy to understand and execute. Stay focused on what’s most important.

We Listen and Earn Trust

• Be respectfully honest; react thoughtfully. Respond quickly – 24 hours or less, and remember that personal contact is always best. Be transparent through open communication and candid conversation. Be willing to admit mistakes and fix them. Listen generously: Seek to understand other’s perspectives. Act with integrity. Always. Even when no one will know.

We Make it Fun

• Smile! Find opportunities to laugh. Celebrate accomplishments and recognize the contributions of others. Approach people and situations with a positive attitude. Build a sense of community where everyone enjoys coming to work every day.

What We Offer

We offer a competitive salary, health benefits, wellness programs, a company-matching 401K and tuition assistance but some perks that set us apart are:

A focus on your development. We want to know what your dreams and aspirations are and hope to find ways of Great Clips helping you along in your journey. Your personalized development plan will create a path for your growth and promotion potential. 

A GREAT culture. One of the most frequent compliments you will hear about Great Clips from employees, franchisees and business partners alike is that Great Clips has a GREAT culture. Our belief is that we are strongest together and therefore find it important to have an inclusive, diverse work culture. Though we embrace our differences, we all share in our 6 core values; we are kind, we listen and earn trust, we keep it simple, we focus on execution, we exceed expectations, and WE MAKE IT FUN. 

A spirit of ideas and innovation. Here at Great Clips, we have a competitive lead within our industry. Though we hold a strong position, we never stop pushing ourselves forward and continue to look for new ways of delivering a powerful and enduring brand. 

About Great Clips

With more than 4,400 franchised salons throughout the United States and Canada, Great Clips is the world’s largest haircutting salon brand. Our salon owners and corporate staff are dedicated to our salon communities with a focus on philanthropic and volunteer activities. Great Clips, Inc. employees are passionate about what we do and our technology team geeks out in finding ways to use technology to make what we do even better.

Great Clips Inc. is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Great Clips Inc. participates in the US E-Verify program. With all new hires, we provide the Social Security Administration and, if applicable, the US Department of Homeland Security with information from each new employee’s Form I-9 to confirm work authorization.   This role is not eligible for immigration sponsorship.