Manager of Operations Resources Minneapolis-St. Paul-Bloomington, Minnesota

Job Location

Minneapolis-St. Paul-Bloomington, Minnesota

Opportunity

Salary Range: $90,000 To $105,000 Annually

The Opportunity

This position is responsible for managing the delivery of effective and timely information related to business processes and programs, planning and implementing effective technology solutions, developing and maintaining training resources for the department, developing and managing bi-annual salon staff training meetings, and managing the operations resource staff.

Your Mission

On your journey, you will face challenges such as:

Manage the development, maintenance, training, communication and reporting for Operations technology systems to ensure systems meet the needs of the business and corporate staff are aware of changes and are fully trained on system functionality.
Manage the Operations compliance program to ensure that accurate information is available regarding eligibility for franchise expansion. Develops documents and distributes the Operations Manual and all related communications to ensure franchisees and corporate staff have updated and accurate information regarding policies, programs, and processes.
Manage the development and execution of onboarding and training programs for Operations Specialists and works with Operations Managers to address development needs of their staff.
Manage and executes the development of semi-annual Manager/Franchisee meetings to ensure content is timely, relevant, and engaging. Ensures that presenters of those meetings have all the tools and resources available to deliver a successful meeting.
Represent Business Services on Task Teams that are relevant to the scope of the position in order to update systems and processes within the department.
Ability to listen, earn trust, and accept direct feedback from franchisees while building strong, positive relationships.

Your Expertise

To land this job you will need to demonstrate, and/or possess the following:

Bachelor’s degree in Business required plus 3-5 years of related experience in salon environment.
Ability to learn, use, and develop reports from system software used in the department.
Skill in defining technical requirements for the development of new systems and enhancements to current systems.
Knowledge of and experience with tools and techniques for planning, organizing, and monitoring IT projects.
Knowledge of and skill in using application software including Word, Excel, Microsoft Outlook, and internet functionality.
Skill of helping individuals to understand problems, set goals, and implement various courses of action.
Ability to establish credibility and communicate effectively both verbally and in writing.
Knowledge of retail operations, including real estate, construction, marketing, training, and operations.

Your Work Environment

This is a hybrid work position requiring a combination of in-office workdays and the option to work from home on the remaining days. Working remotely will require reliable, secure internet.

Living the Values

We Are Kind

Treat others the way you would like to be treated. Be humble, act honorably, and express gratitude. Respect and value everyone’s role in our company’s success.

We Exceed Expectations

Innovate; be curious about what’s possible. Be adaptable and eager to respond to challenges. Collaborate and work together to achieve our goals. Strive for greatness and inspire others by your example. Be proactive. Seek continuous improvement.

We Focus on Execution

Make decisions with the belief it can be executed in 6,000 salons. Focus on impact of key brand measures. Prioritize on ability to execute quickly.

We Keep it Simple

Set clear expectations. Make things easy to understand and execute. Stay focused on what’s most important.

We Listen and Earn Trust

Be respectfully honest; react thoughtfully. Respond quickly – 24 hours or less, and remember that personal contact is always best. Be transparent through open communication and candid conversation. Be willing to admit mistakes and fix them. Listen generously: Seek to understand other’s perspectives. Act with integrity. Always. Even when no one will know.

We Make it Fun

Smile! Find opportunities to laugh. Celebrate accomplishments and recognize the contributions of others. Approach people and situations with a positive attitude. Build a sense of community where everyone enjoys coming to work every day.

What We Offer

We offer a competitive salary, health benefits, wellness programs, a company-matching 401K and tuition assistance but some perks that set us apart are:

A focus on your development. We want to know what your dreams and aspirations are and hope to find ways of Great Clips helping you along in your journey. Your personalized development plan will create a path for your growth and promotion potential.

A GREAT culture. One of the most frequent compliments you will hear about Great Clips from employees, franchisees and business partners alike is that Great Clips has a GREAT culture. Our belief is that we are strongest together and therefore find it important to have an inclusive, diverse work culture. Though we embrace our differences, we all share in our 6 core values; we are kind, we listen and earn trust, we keep it simple, we focus on execution, we exceed expectations, and WE MAKE IT FUN.

A spirit of ideas and innovation. Here at Great Clips, we have a competitive lead within our industry. Though we hold a strong position, we never stop pushing ourselves forward and continue to look for new ways of delivering a powerful and enduring brand.

About Great Clips

With more than 4,400 franchised salons throughout the United States and Canada, Great Clips is the world’s largest haircutting salon brand. Our salon owners and corporate staff are dedicated to our salon communities with a focus on philanthropic and volunteer activities. Great Clips, Inc. employees are passionate about what we do and our technology team geeks out in finding ways to use technology to make what we do even better.

Great Clips Inc. is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Great Clips Inc. participates in the US E-Verify program. With all new hires, we provide the Social Security Administration and, if applicable, the US Department of Homeland Security with information from each new employee’s Form I-9 to confirm work authorization. This role is not eligible for immigration sponsorship.

Job Ref #: 1590

Apply

This is your sign to pursue your dreams and to make the world more beautiful by your design! It all starts at a Great Clips® salon!

CORPORATE CAREERS HIRING PROCESS

Apply

Submit your interest.
Connect

A Great Clips corporate recruiter will reach out to you.
INTERVIEW/
ASSESSMENT

A Great Clips corporate recruiter will contact you for an interview and any necessary assessments.
Offer

The hiring manager will contact you if you meet the requirements for the position.
Onboarding

Congratulations on becoming one of the Greats! We will reach out and share more details about your onboarding experience.