This position is responsible for the design, development, and maintenance of high-quality training and resources, systems, and performance support for the Great Clips system and corporate employees. The Instructional Designer role works closely with other members of the instructional design team and Education Services staff to ensure training content meets the needs of all stakeholders.

Your Mission

You will be responsible for designing and developing online courses, instructional presentations, and supporting resources, as well as providing user support for Great Clips University (GCU). On your journey, you will face challenges such as:

• Collaborating with SMEs and the visual design team to create elearning courses, instructional presentations, and supplemental learning resources, such as participant materials, facilitator guides, and learning aids.
• Using Storyline, PPT, and Word to create learning resources.
• Participating in discovery meetings with product owners to determine business needs, project purpose, outcomes, and deliverables for simple and intermediate projects.
• Creating and managing project plans and timelines for simple and intermediate projects.
• Understanding the GCU user experience on both computer and iPad and troubleshooting issues in escalated Help Desk tickets. 
• Posting News items, publishing new content, updating existing content, running reports in the LMS, and participating in GCU testing as needed.
• Staying informed of industry trends and emerging technologies and sharing best practices related to latest trends and technologies with the team.
• Ability to listen, earn trust, and accept direct feedback from franchisees while building strong, positive relationships.

Your Expertise

We’re looking for a candidate who has formal training or education in instructional design or a related field and 5 or more years of experience working in an instructional design role. Your experience should include participating in the end-to-end life cycle of elearning development, including designing and developing elearning courses, instructional presentations, and supplemental learning resources. To land this job you will need to demonstrate, and/or possess the following:

• Strong working knowledge of andragogy and backward design.
• Ability to effectively and consistently design online training using the best practices in the e-learning industry.
• Ability to distill large amounts of information down into only what is needed to meet course outcomes.
• Above average skill in building interactive courses in Storyline.
• Excellent oral communication, writing, and editing skills.
• Ability to work collaboratively with colleagues and peers to deliver business results.
• Ability to work independently, meet deadlines, and produce quality work.
• Proficiency in using Microsoft Office.
• Working knowledge of Learning Management Systems.
• Teaching or training experience is preferred.

Your Work Environment

This is a hybrid work position requiring a combination of in-office workdays and the option to work from home on the remaining days. Working remotely will require reliable, secure internet.

Living the Values

We Are Kind

• Treat others the way you would like to be treated. Be humble, act honorably, and express gratitude. Respect and value everyone’s role in our company’s success.

We Exceed Expectations

• Innovate; be curious about what’s possible. Be adaptable and eager to respond to challenges. Collaborate and work together to achieve our goals. Strive for greatness and inspire others by your example. Be proactive. Seek continuous improvement.

We Focus on Execution

• Make decisions with the belief it can be executed in 6,000 salons. Focus on impact of key brand measures. Prioritize on ability to execute quickly.

We Keep it Simple

• Set clear expectations. Make things easy to understand and execute. Stay focused on what’s most important.

We Listen and Earn Trust

• Be respectfully honest; react thoughtfully. Respond quickly – 24 hours or less, and remember that personal contact is always best. Be transparent through open communication and candid conversation. Be willing to admit mistakes and fix them. Listen generously: Seek to understand other’s perspectives. Act with integrity. Always. Even when no one will know.

We Make it Fun

• Smile! Find opportunities to laugh. Celebrate accomplishments and recognize the contributions of others. Approach people and situations with a positive attitude. Build a sense of community where everyone enjoys coming to work every day.

What We Offer

We offer a competitive salary, health benefits, wellness programs, a company-matching 401K and tuition assistance but some perks that set us apart are:

A focus on your development. We want to know what your dreams and aspirations are and hope to find ways of Great Clips helping you along in your journey. Your personalized development plan will create a path for your growth and promotion potential. 

A GREAT culture. One of the most frequent compliments you will hear about Great Clips from employees, franchisees and business partners alike is that Great Clips has a GREAT culture. Our belief is that we are strongest together and therefore find it important to have an inclusive, diverse work culture. Though we embrace our differences, we all share in our 6 core values; we are kind, we listen and earn trust, we keep it simple, we focus on execution, we exceed expectations, and WE MAKE IT FUN. 

A spirit of ideas and innovation. Here at Great Clips, we have a competitive lead within our industry. Though we hold a strong position, we never stop pushing ourselves forward and continue to look for new ways of delivering a powerful and enduring brand. 

About Great Clips

With more than 4,400 franchised salons throughout the United States and Canada, Great Clips is the world’s largest haircutting salon brand. Our salon owners and corporate staff are dedicated to our salon communities with a focus on philanthropic and volunteer activities. Great Clips, Inc. employees are passionate about what we do and our technology team geeks out in finding ways to use technology to make what we do even better.

Great Clips Inc. is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Great Clips Inc. participates in the US E-Verify program. With all new hires, we provide the Social Security Administration and, if applicable, the US Department of Homeland Security with information from each new employee’s Form I-9 to confirm work authorization.   This role is not eligible for immigration sponsorship.