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Technical Product Manager -

Bloomington, Minnesota

Job Ref #: 9945455424

Overview

With nearly 4,500 franchised salons throughout the U.S. and Canada, Great Clips is the world’s largest salon brand. Our salon owners and corporate staff are dedicated to our salon communities with a focus on philanthropic and volunteer activities. Our employees work together to build the most profitable salons by delivering the most powerful and enduring brand.

  • Full Time
  • Competitive Pay
  • Paid time off

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Our Values

At Great Clips, Inc., strong relationships are at the heart of our individual and company success, The relationships we build with each other and our franchisees are grounded in our core values.

  • We are kind
  • We listen and earn trust
  • We keep it simple
  • We focus on execution
  • We exceed expectations
  • We make it fun

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Testimonials

Shana

“I really appreciate the care and candor that Great Clips shows their employees.”

Caitlin

“It’s Family. It’s Comfortable. It’s Fun.”

Rewards

  • Healthcare

    We offer comprehensive benefits including medical, dental and disability

  • 401k Match

    We provide a generous match to employee contributions

  • Flexibility

    We believe in work life balance through flexible scheduling and working remotely programs

  • Recognition

    We proudly recognize service and exceptional performance

  • Tuition Reimbursement

    We encourage professional and skills development

  • Wellness Programs

    We offer incentives for living a healthy lifestyle

  • Parental Leave

    We support parent bonding and family support

  • Employee Discounts

    We proudly offer discounted services and product

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Responsibilities

The Opportunity

Great Clips is all about making things great – whether by making someone look their best through a great haircut or by building great products that deliver superior experiences to users. Technical Product Managers are the masterminds that lead the vision, innovation and execution of digital product solutions that deliver greatness.

Your Mission

As the Technical Product Manager of the salon point of sale software solution, you will take on the challenge of leading product development efforts to create digital solutions that support salon operations, brand delivery, and provide value to franchisees and their salon staff. These challenges, paired with your personalized development plan, will hone your technical leadership skillsets and allow you to continue leveling up your product development mastery. On your journey, you will face challenges like:

Driving product strategies that align with product vision and business goal

Gaining an understanding of franchisee and their salon staff’s needs through building relationships, participating in committees, leading pilot groups, and spending time in salons

Designing roadmaps that plan and prioritize what and when product teams will deliver

Defining user stories and requirements

Being the expert on the salon point of sale software solution

Partnering with various technology teams and our point-of-sale vendor to develop new features, resolve bugs, and enhance products

Working directly with business analysts to design requirements, perform user acceptance testing and approve releases for market

Leading the go-to-market efforts for new features and products

Developing product user documentation

Leading the development of training efforts that empower franchisees’ and salon staff’s use of products

Delivering presentations about key product messages and functionality

Working with the other members of the Product Strategy & Innovation team to create best practices and processes for product owners across the company

Your Expertise

Whether you’ve already held positions as a technical product manager of point-of-sale systems or have been involved with driving point-of-sale products in some other capacity, to land this job you will need to show your proven ability to:

To lead product management efforts through strategizing, planning, executing, and launching

Collaborate with technology teams with a strong understanding and ability to follow SDLC processes

Understand the ins-and-outs of point of sale systems and their integration with other retail operation tools

Use both business and technology acumen to effectively build product strategies and roadmaps

Think creatively and innovate

Organize ideas and prioritize initiatives with consideration of competing priorities and resource capacity

Provide guidance and accountability to vendor partners

Understand technology concepts and “what it takes” to develop technology solutions

Close the communication gap between technical teams and non-technical departments with strong written communication skills

Listen to others and derive their technology needs

Influence others with your ideas

Deliver presentations via public speaking

Stay on top of developments and trends within technology and the marketplace

Apply practices and principles gained through a bachelor’s degree in technology, 7+ years of experience in software delivery and, specifically, 5+ years of experience in product management of point-of-sale systems.

Your Work Environment

Our corporate headquarters are located in Bloomington, MN. Our approach to work environment focuses on the balance between teamwork and flexibility which means that you will spend three days of your week at the office and have the option to work two days a week remotely. Our office has lots of natural light, hydraulic desks for standing or sitting and many other amenities so we are sure you will enjoy your time here as well as the flexibility to work remotely. Your position may require the infrequent need to travel for occasional events.

Key Competencies

Getting Results

Ability to drive for results, focus on the customer and build realistic plans.

Using a Thoughtful Approach

Having the ability to think strategically, demonstrate agility, think creatively, apply financial acumen and promote teamwork.

Working with People

Excited to build partnerships, model ethical performance, communicate with impact and influence others.

Ability to listen, earn trust, and accept direct feedback from others while building strong, positive relationships.

Managing People

Attract, develop, manage and retain top talent through mentoring, training, feedback and coaching to a manager’s direct, indirect and cross-functional teams.


What We Offer

We offer a competitive salary, health benefits, wellness programs, a company-matching 401K and tuition assistance but some perks that set us apart are:

A focus on your development. We want to know what your dreams and aspirations are and hope to find ways of Great Clips helping you along in your journey. Your personalized development plan will create a path for your growth and promotion potential.

A GREAT culture. One the most frequent compliments you will hear about Great Clips from employees, franchisees and business partners alike is that Great Clips has a GREAT culture. Our belief is that we are strongest together and therefore find it important to have an inclusive, diverse work culture. Though we embrace our differences, we all share in our 6 core values; we are kind, we listen and earn trust, we keep it simple, we focus on execution, we exceed expectations and WE MAKE IT FUN.

A spirit of ideas and innovation. Here at Great Clips, we have a competitive lead within our industry. Though we hold a strong position, we never stop pushing ourselves forward and continue to look for new ways of delivering a powerful and enduring brand. We see innovative technologies as a key component to this. As a member of the technology team, you would have the opportunity to bring your ideas to the table and take part in all the fun around growth and innovation

About Great Clips

With more than 4,000 franchised salons throughout the United States and Canada, Great Clips is the world’s largest haircutting salon brand. Our salon owners and corporate staff are dedicated to our salon communities with a focus on philanthropic and volunteer activities. Great Clips, Inc. employees are passionate about what we do and our technology team geeks out in finding ways to use technology to make what we do even better.



Job Ref #: 1367
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