Franchise Administration Coordinator -
Bloomington, MinnesotaJob Ref #: 12535333
With more than 4,300 franchised salons throughout the United States & Canada, Great Clips is the world’s largest haircutting salon brand. Our salon owners and corporate staff are dedicated to our salon communities with a focus on philanthropic and volunteer activities. Our employees work together to build the most profitable salons by delivering the most powerful and enduring brand.
At Great Clips, strong relationships are at the heart of our individual and company success, The relationships we build with each other and our franchisees are grounded in our core values.
- We are kind
- We listen and earn trust
- We keep it simple
- We focus on execution
- We exceed expectations
- We make it fun
“I really appreciate the care and candor that Great Clips shows their employees.”
“You have the ability to make a huge impact.”
We offer comprehensive benefits including medical, dental and disability
We provide a generous match to employee contributions
We believe in work life balance through flexible scheduling and working remotely programs
We proudly recognize service and exceptional performance
We encourage professional and skills development
We offer incentives for living a healthy lifestyle
We support parent bonding and family support
We proudly offer discounted services and product
This position is responsible for the timely and effective coordination of the legal and compliance activities related to franchising, including providing disclosure documents to franchisees in accordance with U.S. and Canadian laws, processing franchise and related legal agreements, maintaining proof of insurance certifications for all locations, maintaining legal files and databases, conducting ad hoc research and analysis related to key metrics and/or novel issues, and completing required reporting functions.
Key Result Areas:
• Coordinates the preparation and delivery of the appropriate disclosure documents, franchise agreements, renewals, assignments and all documents related to the franchise agreement to franchisees to ensure compliance with applicable U.S. and Canadian laws and ensures all activity is recorded and accurate. Provides delivery of these documents in electronic form via DocuSign or printed form as requested or required by law. Ability to become skilled in the creation of Canadian franchise disclosure documents, which require additional data collection and customization.
• Evaluates internal policies and procedures to determine whether a franchisee is eligible to apply for an additional franchise agreement, add a partner, or complete any other transaction that a franchisee has requested. Communicates and provides other departments with information regarding policies and franchisee and franchise agreement information.
• Serves as primary liaison for franchisee inquiries related to various transactions impacting the Franchise Agreement and/or salon. Effectively and clearly communicates with franchisees regarding policy details, including application of policy nuances to desired transactions.
• Collaboratively develops and refines critical processes and documentation necessary to support consistent application of internal policies to a variety of transactions that impact the Franchise Agreement and/or salon.
• Identify and analyze issues that require attention from department attorneys and work as part of a team to ensure prompt and efficient resolution of issues.
• In consultation with department attorneys, drafts ad hoc amendments, letter agreements and other documentation as necessary to confirm transaction details and preserve the integrity of Great Clips, Inc.’s legal files.
• Maintains all legal documentation, electronic files and databases, including Microsoft Dynamics CRM, FileSite, FRM, and SharePoint, to ensure current and accurate information is available of all legal transactions affecting a Franchise Agreement and/or salon. Ensures all information feeding into the Franchise Disclosure Document is accurate and in compliance with applicable laws.
• Researches, compiles and analyzes data from various databases as requested by Great Clips, Inc. personnel.
Key Technical Competencies:
• Knowledge of and skill in using application software in a PC environment including Word, SharePoint, Dynamics CRM, FileSite and FRM software; ability to type at least 50 words per minute.
• Ability to carefully proof all work, and use proper grammar, spelling, syntax, punctuation and sentence structure.
• Ability to communicate clearly and effectively in written and verbal communications.
• Organizational skills, such as the ability to categorize, sort and utilize information and/or materials in a meaningful, efficient and logical manner.
• Ability to manage multiple priorities and deadlines through to timely completion.
• Skills of identifying resources, collecting and reviewing pertinent data/information, and applying the results to a specific situation.
Desired Education and Experience:
2-5 years of high-level administrative experience, paralegal experience or a combination of education and experience providing equivalent knowledge. Previous experience working in a legal or franchise environment is desirable. Supervision: None. This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not intended to be an exhaustive list of all responsibilities, activities, and skills required of the position and people in the position.